At NortheastKart, we take pride in delivering authentic Northeast Indian foods sourced directly from the region. We strive to ensure that every product reaches you in the best condition. However, we understand that issues may arise, and we are here to assist you with returns and refunds under the following conditions.

1. Return & Refund Eligibility

Fresh Items (Vegetables & Non-Veg Products)

• No Returns or Refunds: Due to the perishable nature of fresh vegetables and non-vegetarian items, we do not accept returns or offer refunds for these products.
• Delivery Limitation: Some fresh products are only available for delivery in Delhi and are not shipped to other states to maintain quality and freshness.

Dried & Smoked Products

We accept returns and provide refunds only in the following cases:

• Product Mismatch – If you receive a product different from what you ordered.
• Damaged in Transit – If the product arrives damaged or in an unusable condition.
• Packaging Issues – If the product is missing essential packaging or is tampered with.

2. How to Request a Return or Refund

1. Report the Issue: Contact us at northeastkart@gmail.com or call our customer care within 24 hours of delivery.
2. Provide Proof: Share clear images or videos of the issue (wrong product, damaged item, or tampered packaging).
3. Approval & Process: Once verified, we will initiate the return pickup (if applicable) and process your refund or replacement.

3. Refund Process

• Once your request is approved, refunds will be processed within 5-7 business days.
• Refunds will be credited via the original payment method.
• In case of replacement requests, we will dispatch the correct product at the earliest.

4. Important Notes

• No returns or refunds will be accepted for reasons such as personal taste preferences.
• Items must be unused and in original packaging (where applicable) for return eligibility.
• We reserve the right to deny refund requests if the issue is not reported within the given time frame or if proof is insufficient.

For any queries, feel free to contact our customer support team. Your satisfaction is our priority!

📞 Customer Support: [Phone Number]
📧 Email: northeastkart@gmail.com